These Terms & Conditions apply to all the services provided by us to you. By using our Transfer Service, you are agreeing to these terms. Please take a moment to read them carefully.
Owner and Data Controller
GTS Ground Transfer Service GmbH
Patrizigasse 12/1-2, 1210 Vienna, Austria
Company registration number: FN 588382v
UID: ATU65791618
Owner contact email: customer-support@atav.at
Definitions / Interpretations
- “Company”, “we”, “us”, “our” means GTS Ground Transfer Service GmbH.
- “Customer” means the person who pays for the Booking.
- “Passengers” means all passengers named and unnamed on the Booking.
- “You” and “your” means any customer, including all passengers named on a Booking.
- “The Transport Operator” means the professional transport service provider that will perform the transfer.
- “Booking” means the booking for transfer services made with us.
- “Transfer service” means any service provided by us for the carriage of passengers by road.
- “Journey” means the travel between the Pickup Location and the Drop-off Location.
- “Contract” means the Booking and these Terms.
- “Website” means www.atav.at or any other website owned or operated by us.
Contractual Relationship
We provide transport management services, for individuals and groups. For trading purposes, we have the telephone number +436767704159, and operate through the website www.atav.at with email address customer-support@atav.at.
These terms and conditions (the “Terms”), together with your Booking, constitutes a contract for the Transfer Service between You and the Transport Operator. We are not responsible for, and shall have no liability in respect of, any acts or omissions of the Transport Operator.
Before requesting a service offered on our Website you should ensure that you have read and understood these Terms, as they will govern any subsequent Contract. By making a Booking, you confirm you have read these Terms and have the legal capacity to accept them on behalf of yourself and all the Passengers.
Online Booking Procedure
The person making the Booking must be at least 18 years of age and has the responsibility to follow the online booking process, ensure all the details provided are correct and complete.
The contract becomes legally binding only when you have received your transfer voucher by email. Minors are strictly prohibited from seeking any service from us and are not allowed to travel with us without an adult passenger in their company.
Price and Payment
Except where You and / or any Passenger agree to changes to the Journey with the Transport Service Provider, all tolls, congestion charges, taxes and gratuity charges are included in the price quoted on the Website and shown on the Booking.
We accept all widely used payment methods including cash, credit card (American Express, MasterCard/Diners International, Visa), debit card, bank transfer and PayPal.
Changes
Any changes to your booking details must be made via the methods provided in the Transfer Voucher or sent in writing by email to customer-support@atav.at. You are liable for any increased service cost resulting from a requested change. The first change is free; additional changes may incur a 15 € administration fee.
Cancellations by You
Any cancellation of Contract must be made in writing by email. If we receive your cancellation request more than 48 hours before the scheduled Pick Up Time, the amount paid for this transfer will be refunded in full. No money will be refunded for cancellations received less than 48 hours from the scheduled Pick Up Time.
Child Seats
Both local and national laws regarding the use of child seats for infants and children vary from country to country. We recommend the use of booster or child seats for those under the age of 12, or up to 135 cm / 53 inch. The lead passenger is solely responsible for checking that child restraint devices are suitable and properly installed.
Our Liability
If we fail to comply with these Terms, we shall only be responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence and only up to the value of the fare paid by you. We will not be held responsible for any loss or damage that is not foreseeable nor that is consequential.
Force Majeure
We accept no liability and will not pay any compensation where the performance of our obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond our reasonable control including, but not limited to, extreme adverse weather conditions, natural disasters, acts of terrorism, accidents, unusual traffic levels, or industrial action.
Transportation Services
The route to or from the destination chosen cannot be guaranteed and the Google drawn route map displayed on our website is for informational purposes only. In the event that you are unable to locate the driver, it is your responsibility to contact us on the 24/7 telephone numbers printed on your Transfer Voucher.
Airport Pickup Procedure
The passenger to be collected from the airport must be reachable by phone and is required to contact us as soon as they are ready for pickup, after collecting their luggage and clearing customs. If we are unable to establish contact via the phone number provided, the pickup will be considered a no-show and no refund will be issued.
Your Responsibility
By entering into this Contract you declare that: You are of legal age and the credit or debit cards that you use belong to you and have sufficient funds. It is your responsibility to provide full and accurate addresses for the Pick Up and Drop Off Locations and to check the Transfer Voucher for accuracy.
Right of Admittance / User Conduct
We and the Transport Operator have the right to refuse to transport any passenger who, at the driver’s discretion, may be under the influence of alcohol or drugs or whose behavior may be considered dangerous. Smoking and eating inside the vehicle is not allowed.
Complaints
If you are not satisfied with the Booking or the Journey, you should report this to our Customer Support Team, if possible, at the moment the problem occurs. Written complaints should be sent by email to customer-support@atav.at no later than 28 days after your return date.
Law and Jurisdiction
All legal relationships are subject to the laws of the Republic of Austria. Settlement of any disputes will be subject to Austrian jurisdiction in the courts of Vienna.
Please also consider reading our Privacy Policy.
Latest update: 12 August 2019.
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